PRIVACY POLICY

1. Information We Collect

We collect personal information to process bookings, provide personalized services, and fulfill legal requirements. This includes:

• Personal & Contact Details: Full name, phone number, email address, postal address, and date of birth.
• Government Identity Proof: Details from passport, driving license, or visa for regulatory check-in compliance.
• Transaction & Financial Data: Payment details, billing address, booking history, and transaction records.
• Website Technical Data: IP address, browser type, device details, and site activity collected automatically via cookies.

2. How We Use Your Information

• To confirm, manage, and process your room reservations and event bookings.
• To provide hospitality services, customize your stay, and handle guest requests.
• To communicate booking confirmations, invoices, updates, and customer support responses.
• To comply with statutory legal requirements and police verification protocols.
• To send promotional offers, news, and updates (only if you have opted in).

3. Data Sharing & Third Parties

We do not sell or rent your personal data to third parties[cite: 2]. We may share your data only under the following circumstances:

• Service Providers: Trusted payment gateway providers, IT support services, and booking engine partners who assist in operating our website and processing payments.
• Legal Authorities: When required by law enforcement, police authorities, or court orders to comply with legal obligations.

4. Cookies & Website Analytics

Our website www.lamacaw.com uses cookies to improve user experience, analyze website traffic, and remember your site preferences. You can disable cookies through your web browser settings, though doing so may limit certain functionality on our website.

5. Data Security

We implement appropriate technical, administrative, and physical security measures to safeguard your personal data against unauthorized access, loss, or misuse. Payment transactions are processed using secure payment gateways complying with standard encryption protocols.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or opt out of receiving promotional communications at any time.